ClickCease

Refund & Cancellation Policy

At Device Ease Ltd, we strive to deliver clear, professional services with a focus on customer satisfaction. This policy outlines our approach to refunds and cancellations, ensuring transparency and fairness across all engagements.

Service Eligibility

All our services are digital and consultation-based, focused on device guidance, configuration, and setup assistance. Once a session has been initiated, partially delivered, or fully completed, refunds may not be applicable unless service was not rendered at all due to a verified error on our part.

Refund Conditions

  • If the customer did not receive any assistance due to technical or scheduling issues caused by us, a full refund will be considered.
  • If the session was started and service was provided (partially or fully), the session is considered billable and not refundable.
  • Refunds will not be provided for customer-side issues such as device incompatibility, missed sessions, or refusal to follow guidance steps.

Cancellation Policy

Customers may request cancellation prior to the start of a booked session. Cancellations should be made at least 2 hours before the scheduled time via email or phone.

In case of same-day cancellations or no-shows, the session fee may still apply depending on prior booking terms.

How to Request a Refund or Cancellation

To request a cancellation or refund, please contact our support team with your order details and session reference. We aim to respond to all such requests within 2 business days.

Final Notes

Device Ease Ltd reserves the right to review and decide all refund or cancellation cases based on submitted information, service delivery logs, and internal review protocols. We appreciate your understanding and remain committed to providing high-quality, fair, and transparent service experiences.

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