ClickCease

Refund & Dispute Resolution Policy

At Device Ease Ltd, we prioritise customer satisfaction while ensuring transparency in our service and transaction process. This policy outlines how refund-related concerns and disputes are handled in a fair and prompt manner.

Refund Review Timeline

All refund requests are carefully reviewed within 2–3 business days. In order to initiate a refund, the customer must provide a valid reason supported by service details, time of session, and communication evidence (if applicable).

Valid Grounds for Refunds

  • No session or assistance was delivered due to a verified internal issue on our part
  • Accidental duplicate charge or transaction
  • Pre-session cancellation made in accordance with our Cancellation Policy

Dispute Procedure

In the event of a payment dispute (e.g., through a payment gateway or bank), customers are strongly encouraged to first contact our support team to seek resolution directly.

We handle all disputes internally with priority, and most issues are resolved without requiring third-party intervention. Submitting a dispute without first contacting us may delay the resolution process.

Contact Information

Important Note

Refunds are not issued for completed sessions where services were rendered successfully, or for device-side limitations beyond our control. Device Ease Ltd maintains complete logs and session summaries for internal verification and quality assurance purposes.

We appreciate your cooperation and trust in our services. This policy ensures fair practice and accountability on both ends.

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